Refunds & Cancellations

Free trial

• Tradeify offers a 30-day free trial. No payment details are required to start a trial.
• If you stop using Tradeify during or after the trial without subscribing, you will not be charged anything.
• When the trial ends, access to paid features is paused until you subscribe. Your data is retained.

Monthly subscriptions

• Tradeify subscriptions are billed monthly. Each payment covers one month of access from the payment date.
• Subscriptions do not renew automatically — you choose to renew each month through Settings → Billing.
• If you do not renew, your subscription expires at the end of the paid period. Access is paused, but your data is retained.

How to cancel

• You can cancel at any time from Settings → Billing inside the Tradeify app.
• You can also cancel by emailing hello@tradeify.app from your registered account email.
• Cancelling stops any future renewal. Your access continues until the end of the period you have already paid for.
• Cancellation does not immediately delete your data — you can request data export or deletion separately.

Refunds

Refunds are approved in the following circumstances:

• Duplicate charges — where the same billing period was charged more than once.
• Incorrect charges — where the amount charged does not match the plan price at the time of payment.
• Charges made after a valid cancellation request was submitted.
• Failure to provide access to a paid account where the issue was caused by Tradeify.
• Unresolved material service failures where Tradeify was unable to provide the service paid for.
• Any circumstances required by applicable consumer protection law.

Other refund requests are assessed fairly on a case-by-case basis. Approved refunds are returned through the original payment provider where possible. Bank and payment-provider processing times may apply.

How to request a refund or raise a dispute

Email hello@tradeify.app with:

• Your registered account email address
• The payment date
• The amount charged
• Your Paystack transaction reference (shown in your payment receipt)
• A brief explanation of the issue

Tradeify aims to acknowledge complaints within two business days. On receiving a complaint, we will review your subscription and payment records, confirm whether paid access was provided, attempt to resolve any technical issue, cancel future renewal where requested, and approve a refund where the grounds above are met.

Consumer rights

Nothing in this policy limits rights you have under applicable law, including the South African Consumer Protection Act. If you are unsure of your rights, you may contact the National Consumer Commission or seek independent advice.

This policy is written to reflect Tradeify's current billing practices and is intended to comply with South African consumer protection requirements. We recommend this document be reviewed by qualified legal counsel for full CPA and ECTA compliance. For questions, contact hello@tradeify.app.