Post updates from the field
While you're on site, open the job and post a quick update — parts on order, running behind, found additional work. Takes 10 seconds.
Feature
Keep customers informed without the phone calls
Post a progress update from the field and Tradeify emails the customer a link to read it. Parts delayed? Running late? Found extra work? Send a quick update and keep the job moving without the back-and-forth.
Customer gets an email instantly
Tradeify sends a branded email to the customer with the update text and a link to view the full job thread. No login required on their end.
Full thread connected to the job
All updates for the job are visible in order on the customer's job page — alongside their invoice and booking status.
Update in seconds. Customer stays informed.
Step 1
Open the job
Find the booking in your schedule and open the Customer Updates panel.
Step 2
Type a quick update
A sentence or two is enough — parts arriving Thursday, ran into an extra issue, job complete. Hit Send.
Step 3
Customer reads it at their convenience
They get an email, click the link, and see all updates in order. No missed calls. No chasing.
FAQ
Do customers need a login to read updates?
No. The email links to a page with the full update thread for that job. No account or app download needed.
Can I send multiple updates on the same job?
Yes. Each update is added to the thread in order. The customer gets a new email for each one, and can see the full history at the same link.
Is the update thread linked to the invoice?
Yes. The customer's invoice view shows a link to the job updates thread so they can check both in one place.
Related pages
Update sent. Customer informed. Job moving.
Keep the job record connected.
Use Tradeify to connect bookings, quotes, invoices, schedules, customers, and proof-of-work records in one responsive PWA.